Refunds,
reviewed fairly.

1. Requests we will review

• A verified duplicate payment or incorrect amount charged by BN TechAlliance.
• A payment received after a confirmed cancellation effective before the relevant renewal.
• A paid service BN TechAlliance confirms it cannot provide and for which no equivalent solution is accepted.
• An unauthorised transaction reported promptly and supported by appropriate evidence.
• Another circumstance expressly made refundable in a signed proposal, order form, or applicable law.

2. Generally non-refundable amounts

• Completed work, accepted milestones, consumed subscription periods, consulting time, and support already delivered.
• Discovery, design, development, configuration, migration, or deployment work already started after approval.
• Non-recoverable domain, hosting, cloud, licence, gateway, government, travel, or other third-party charges.
• Customer delay, change of preference, unavailable content or approvals, or failure to use an available service.
• Taxes or statutory charges that BN TechAlliance cannot legally recover.

3. How to request a refund

Email admin@bntechalliance.com from the registered billing address as soon as reasonably possible and preferably within seven calendar days of the disputed charge. Include the invoice or transaction reference, payment date, amount, reason, and supporting evidence. Never email full card credentials or an OTP.

4. Review and decision

We may verify the account, payment, service records, delivery status, and applicable agreement. We will communicate whether the request is approved, partly approved, declined, or requires more information. A review request does not itself suspend undisputed payment obligations.

5. Approved refund method and timing

Approved refunds are normally returned to the original payment method where possible. BN TechAlliance will generally initiate the return within seven to ten business days after approval. Banks, payment providers, holidays, and cross-border processing may add time outside our control.

6. Partial refunds and credits

Where part of a prepaid service remains genuinely unused and no non-recoverable commitment applies, BN TechAlliance may offer a proportionate refund or service credit. The available remedy will be confirmed in writing and does not create an automatic entitlement for other transactions.

7. Chargebacks

Please contact us first so we can investigate promptly. Fraudulent or abusive chargebacks may result in service suspension and recovery of reasonable costs, while legitimate consumer and banking rights remain unaffected.