This policy applies to recurring BN TechAlliance subscriptions, hosted products, support plans, and managed services unless a signed order form or agreement states different cancellation terms.
1. How to request cancellation
Send a written request from the registered account or billing email to admin@bntechalliance.com. Include the organisation name, product or service, account identifier, and requested cancellation date. We may verify the requester’s authority before processing the request.
2. When cancellation takes effect
Unless the applicable agreement provides otherwise, cancellation takes effect at the end of the current paid billing period. Submit the request before the next renewal date to avoid the next recurring charge. Access normally continues until the effective cancellation date.
3. Trials
A trial may expire automatically at the end of its stated period. A paid subscription begins only where the customer has accepted the commercial terms and completed the required payment or authorisation. Any different conversion arrangement will be stated before activation.
4. Outstanding obligations
Cancellation does not remove charges already due, approved usage charges, completed milestones, third-party commitments, or other obligations incurred before the effective date. Refund eligibility, if any, is governed by the Refund Policy and the applicable agreement.
5. Data and transition
Before cancellation takes effect, customers should export information available through the service. Reasonable transition or export assistance may be quoted separately. After the applicable retention period, service data may be securely deleted or anonymised, except records retained for legal, billing, backup, fraud-prevention, or dispute purposes.
6. Suspension or termination by BNTA
We may suspend or terminate access for material non-payment, unlawful activity, security threats, abuse, infringement, or a serious contractual breach. Where reasonable, we will provide notice and an opportunity to remedy the issue. Immediate action may be necessary to protect users, systems, or legal obligations.
7. Custom projects are different
Website development, custom software, implementation, migration, consulting, and other project work are governed by the signed proposal, statement of work, milestone plan, or termination clause. Cancelling a subscription does not automatically cancel a separate project agreement.
Request cancellation
Email admin@bntechalliance.com from the registered address. We will acknowledge the request and confirm the effective date and any remaining obligations.
A signed agreement, order form, or applicable law prevails where it provides different terms.