The quotation, proposal, order form, statement of work, or invoice identifies the price and payment schedule for a specific engagement. This policy supplies general terms where those documents are silent.
1. Pricing and invoices
Prices are communicated in the applicable quotation or order. Invoices identify the service, amount, currency, tax treatment, payment instructions, and due date. Customers should verify the beneficiary details through an authorised BN TechAlliance contact before making a first or changed bank payment.
2. Project and milestone payments
Custom software, website, migration, consulting, and implementation work may require an advance and milestone payments. Work may begin, continue, or be released only after the relevant payment and required customer approvals are received. Milestone acceptance and change requests follow the signed scope.
3. Subscriptions and recurring services
Subscription charges are billed in advance for the stated period unless agreed otherwise. By approving a recurring arrangement, the customer authorises charges according to the order terms until cancellation takes effect. Renewal price or scope changes will be communicated as required by the agreement or applicable law.
4. Taxes and third-party costs
Applicable GST, withholding, duties, bank fees, gateway charges, cloud services, licences, domains, hosting, travel, and other approved third-party costs may be charged as stated in the commercial documents. Customers are responsible for providing accurate billing and tax information.
5. Payment methods and security
Pay only through payment instructions appearing on an authentic BN TechAlliance invoice or confirmed by an authorised representative. Payment processing may be performed by regulated banks or third-party providers under their own terms. BN TechAlliance does not request passwords, OTPs, PINs, or complete card details by email, telephone, or chat.
6. Due dates and failed payments
Payment is due by the invoice date stated. If a payment fails or becomes overdue, we may notify the billing contact, pause work, restrict access, withhold deliverables, or suspend a subscription after reasonable notice where appropriate. The customer remains responsible for valid undisputed amounts and authorised recovery costs permitted by law or contract.
7. Receipts and discrepancies
A payment is treated as received when cleared funds are credited and matched to the relevant account or invoice. Report a billing discrepancy promptly with the invoice and transaction reference. Do not send sensitive banking credentials.
8. Cancellations and refunds
Subscription cancellation is governed by the Cancellation Policy. Payment-return requests are governed by the Refund Policy and the applicable signed agreement.
Billing support
For an invoice, receipt, or payment question, contact admin@bntechalliance.com or call +91 70065 77297.
A signed proposal, order form, statement of work, invoice, or applicable law prevails where it provides different terms.